Implementation & Support Services

For end-to-end transformation of the supply chain, we provide services in the following areas:

•     Package Implementation & Roll-Out

    We assist our clients in end-to-end package implementation of supply chain management applications. The service comprises a comprehensive program on requirement analysis, executed through interactive workshop with the application users and process consultants. The program is followed by global design, product configuration, testing and post go-live support. We adopt industry best practices, take advantage of the implementation and rollout methodology and use the rollout kit to help reduce the implementation cycle time.

•     Custom Solution Implementation

    We assist our clients in custom solution implementation. The service comprises of doing a requirement gathering & gap analysis and customizing solutions as per the customer needs. We finalize implementation road map, implement pilot, rollout solution, and review performance. The implementation is supported with training and documentation, key learning's review and project closure. During the whole custom implementation, special focus is given on managing change.

•     Application Maintenance & Support

    We leverage the blended onsite/offshore model for Application Maintenance & Support services. Our services encompass activities such as:

1.         Multiple support window (After business hours, select-hours, or 24x7 support services)
2.         Support Services by phone, email, fax and pager
3.         Multiple level support (L1, L2 and L3 Support)
4.         Quality Assurance Testing
5.         Tools driven Application Support using PMSmart (Ticket Tracking System)

•     Supply Chain BPO

    We offer services for managing the following processes for our clients:

1.  Procure-to-Pay, which includes purchase order processing (transactions), e-catalog management, RMA management, material expediting, vendor relationship management and vendor A/C payables management.
2. Order-to-Cash, which includes sales order processing (transactions), order fulfillment, RMA management, material supply co-ordination, inventory management, customer – A/C receivables management, and data master administration.
3. Master data creation and maintenance of material and vendor data.

To successfully cater to client needs, we complement our service offerings with in-depth expertise in Supply Chain products from almost all the leading players such as SAP, Oracle, i2, Manhattan Associates, Manugistics and JDA.